GIGAMIND

Folder:
119 Communication
File:
119.043 NVC - Intellectual understanding blocks empathy

Intellectual understanding blocks empathy

Oftentimes when somebody is telling me about a challenge they're having, I will respond with intellectual questions to understand the components of the issue at hand. Wait! Intellectual understanding blocks empathy. Before asking questions, I will make my own feelings and needs clear, and be sure they're comfortable answering my clarifying questions.