Intellectual understanding blocks empathy

Oftentimes when somebody is telling me about a challenge they're having, I will respond with intellectual questions to understand the components of the issue at hand. Wait! Intellectual understanding blocks empathy. Before asking questions, I will make my own feelings and needs clear, and be sure they're comfortable answering my clarifying questions.

Source:

• 125.009 Books - Nonviolent Communication - Marshall B Rosenberg

Relevant:

• 119.030 NVC - The ability to observe without evaluating is the highest form of intelligence
• 116.094 Life Lessons - Empathy first, feelings second, needs last