GIGAMIND

Folder:
119 Communication
File:
119.029 NVC - Avoid criticizing by separating observation and evaluation

Avoid criticizing by separating observation and evaluation

Always cleanly separate observations and evaluations. For myself, and in communication with others, observation + evaluation = criticism, and they will resist whatever I have to say next, despite it's intention or wisdom. In return, people often respond with self-defense or counterattack.

In other words: Observe and reflect, but don't give an opinion until the appropriate time.