The steps of inbound NVC

• Listen without judgment or evaluation. This is the most difficult and unnatural thing to do, but critical.
• Repeat back the feelings and needs behind each statement, as a gift from another person who has just been willing to share their soul and vulnerabilities with me.
• Repeat this until the other person feels heard, understood.
• Then, if necessary, follow the steps for outbound NVC so you can be heard and understood as well.

Source:

• 125.009 Books - Nonviolent Communication - Marshall B Rosenberg

Relevant:

• 119.019 NVC - The steps of outbound NVC
• 116.094 Life Lessons - Empathy first, feelings second, needs last